Thanks. Switch BT Total Broadband Home Hub 3 User Manual And Troubleshooting. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. I think the answer to this is going to be a big fat resounding, 'NO', but I'll ask anyway. We regularly release software upgrades for our Hubs. 99/month. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. More about parental controls and payment PIN. How do I turn off Smart set up on my BT Hub? Click Save. Packet loss will happen if the cable connections are incorrect and the connection is loose. There are a range of filters to choose from to block content and usage. 0 RatingsJust go back to using your old home hub, if it does everything you want it to. ThatÕs why we include BT Parental Controls free with all our broadband packages. those boxes highlighted in red used to be IP addresses until about 40 minutes ago. Unfortunately there is no way of setting it up those controls on a Business Hub. The default PIN is 1234. To set up parental controls, you should: Log in to My BT. DarrenW sorted it out for me. Parental controls not working. I have discovered that having BT broadband parental controls switched on prevents the NOW TV app from working on my xbox one and PC. BT Home Hub 4 and. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. which is BT infinity and using the now tv app on xbox or pc. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. Web Protect and Advanced Web Protect. 35 BT Smart Controls | Support | Terms and Conditions | BT Smart Controls Version 1. 4. The latest firmware for the SmartHub 2 is: v0. 1. The new BT Business Smart Hub 3 we installed keeps enabling DHCP every time a firmware update is installed. 1 254, as BT chap suggested). Once activated, you will then be able to change your filter level to. Bolt-ons. There are a range of filters to choose from to block content and usage. Your Hub will be called something like BTHub6-ABCD. TVS. Coverage checker. I agree it would not be much use if it allowed devices to stay connected but. Sadly he has. 5. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. BT Parental Controls. Hi, I am unable to turn on the built in BT Parental Controls because they are "unavailable" it has been months since this problem first occurred and the issue of unavailable parental controls still persists. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT Player Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. Got a bundle, like a BT Mini Hub or BT TV, too? Set up your Smart Hub first before setting up anything else. . Search for proxy sites. A scan will show all available SSIDs on the band that is currently in use. They were working fine before. BT introduces internet filter for all devices. Plug in and switch on your Mini Hub and wait for it to connect to the 4G network; Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues; Find the best signal location in your house - this is often near a window. Smart Hub 2 - switch on Wi- Fi Controls. 10-04-2021 11:58 PM. Parental control apps are no use what so ever. Distinguished Sage Mark as New; Bookmark; Subscribe;. Searching the forums I see this question has been asked before (2016 and 2018) but is there really still no change on this? I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2. Parental controls and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. The issue I'm having is tha. TP-Link Deco M9 Plus Whole Home Mesh Wi-Fi with Built-in Smart Home Hub, Up to 4500 sq ft Coverage, Works with Amazon Echo/Alexa, Wi-Fi Booster, Antivirus and Parental Controls, Pack of 2 £159. TV Content including BT Sport. 1. BT Broadband guide Parental Controls information Type of guide Broadband & mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. 4. BT Sport; Mobile Plusnet Mobile; Sim only deals. Go to the URL of a proxy site. The easiest way to access the BT Smart Hub Manager is to type 192. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. To start using parental controls within your BT Smart Hub 2 for your families devices: Download the EE app for Android and Apple devices. Tap the button to toggle on Amazon Kids and follow the in-app prompts. Controls & Settings guide. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. 11ac. I have found a temporary solution to this by removing the tick that bars media streaming, I can still then have parental controls enabled; however, I don't want to enable all media streaming but just media streaming for the Firestick. Set up your BT Smart Hub 2 by following the instructions in the EE app. Our network reaches over 99% of the UK, so we've got you covered. e. On/off light control BT Smart Hub. If you’ve lost the password. I've tried :BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. RyanJames. licquorice. . 4. We have gone from no sites being blocked even though the filter level was set at light, to now nearly all sites being blocked as it says we have strict filter level. BT Home Hub 5. . Email; Billing. I'll send you a. You can change it at any time. I'll send you a private message so you can get in touch and we'll be happy to help. Tap Activate Parental Controls. We regularly release software upgrades for our Hubs. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks agoHi, I'm so sorry your parental controls have stopped working. I have followed all of the recommended advice from BT and the community forum. Enable parental controls. My BT App The quickest way to manage your BT account on the go and get help with your BT products if you need it. Hello , Newbie here. Check the instructions that came with your router for how to do. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Flexible and affordable sim only deals with no contract. You have been temporarily locked out. Archive Staging. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. I have a slight concern also that the other BT. Smart Parental Control Capabilities. . . 2. How to access the Smart Hub Manager. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Next, select the first device that you want to control and choose the days and times for which you want to set limits. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. 99. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. If you delete your account – your settings will be lost. For example, you can control your children's internet use. Use your parental control PIN to control access to programmes with an age rating. Yes BT Home Hub 3. My previous address with an older. Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. Have a new hub coming so once recieved, will start from scra. My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more. com , so we can help you troubleshoot. Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. At this stage, you’ll be asked to enter your admin password. @nathanrt thanks for posting and welcome to the community, to manage the access controls you need to follow these steps in the MyBT app. Turn your Hub so the bottom is facing upwards; Using a paperclip or pen, press and hold the Reset button for approximately 5 seconds; Your Hub will restart automaticallyBT Parental Controls. You can get BT Parental Controls by accessing them through your My BT account. Assemble the power plug (by sliding the two parts together), connect the power cable and switch on at the socket. Bundle Price: $89. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. Press then go to (Settings) at the top right of Version 1. Parental controls wont turn off. Are you a business user?We’ll email or text you when your broadband is ready. 65% of young people aged 11-16 are in favour of the. I have seen other posts with similar issues and have tried the solutions recommended. BT Smart Hub and Ultrafast Smart Hub. Click on the device from the list. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. this is driving me and my family mad, as each time we do reboot it, the message comes up about setting up our Home hub and Parental Controls. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. 1. Beware DNS setting override BT parental. Try messaging Darren for help. I’ve since upgraded to a Ubiquiti kit. Locked Out: BT Parental Controls can restrict access to certain sites at set times of day. The Light level blocks pornography, obscene or. BT Parental Controls help keep your children safe online. The GHI shows you how. . BT's Home Hub 5 is similar to the other home hub's in terms of features and design. You have had too many unsuccessful attempts to login. BT Parental Controls have been around for almost a decade, with customers having to actively choose whether to enable them when signing up for their broadband and setting up their Smart Hub. BT Sport; Mobile Plusnet Mobile; Sim only deals. It uses a mobile signal to connect your devices until we've fixed the fault. I’ve since upgraded to a Ubiquiti kit. Press then go to (Settings) (at the top right of your screen) and selectBT Sport; Mobile Plusnet Mobile; Sim only deals. Look for “DNS SETTINGS” or something similar – it may be set to “AUTO”. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. There are a range of filters to choose from to block content and usage. Press then go to (Settings) at the top right of 1 month free, then £3. Any help would be most appreciated. Click Change Settings next to BT Access Controls. Scroll down. Parental controls and PINs. You can get BT Parental Controls by accessing them through your My BT account. Smart Hub 2 - switch on Wi- Fi Controls. BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. (Make sure you’re connected to your home network. I know you can get various parental control software for most devices but I. 7 REPLIES 7. Type 192. Deco M9 Plus smart mesh WiFi system provides tri-band WiFi for homes up to 6500 sq. SEE SUPPORTED ROUTERS BEFORE PURCHASE • Take Control of your WiFi. Type 192. Slide the button to Off in the BT. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. Seems a shame that the BT Parental Controls settings seem to make no difference. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. Prior to this they worked without fault. When I login online it says Parental Controls are active, although they’re not! Hence my kids have access to anything (mind you,. To find out how to use it, just click on the dropdown for your Hub. Existing customer with a BT Hub. It is quite easy to do, log in to your BT account and select your products, the HALO should show up. Hi @Abbasbot, welcome to the community and thanks for posting, you'll find access controls for your Smart Hub 2 in the My BT app. A factory reset is a ‘last resort’ option as you lose all updates that you’ve made to the hub including wireless network name and password updates. HI Josie. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. I receive emails saying they are ac. Parental Controls set-up tutorial for BT Internet ConnectionsBT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. The main difference is that a Smart Router is able to automatically connect to the best possible WiFi signal, while a Smart Hub does not have this capability. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. They're now called Wi-Fi controls. 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. See how to set up BT Parental Controls and which sites to block. Simple. There are many differences between a Smart Router and a Smart Hub. Check BT Broadband status. Bolt-ons. Reply. These filters will also apply if you use your BT ID to log in to BT Wi-fi. Your payment PIN can be used to. In short, im with BT and I could not get access control to work on the so called Smart Hub. . See I've forgotten my PIN Change your parental control settings. Access control - Smart hub 2. But also let them know that they can talk to you to discuss why certain settings are in place. Press the Xbox home button. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. As part of the Parental Controls service, we have automatically enabled Google and Bing SafeSearch. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. When I look in the MyBT App > More > Your wi-fi network, I can see both my Hub and Disc listed, along with an option to setup a new disc and Manage your wi-fi settings. Find the best signal location in your house - this is often near a window. From reading all the Q’s about this on this forum and the B. Distinguished Sage Mark as New; Bookmark;. I have searched the FAQs but the advice does not match t. Trouble is, I can't see. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. Coverage checker. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. Controls & Settings guide. 4GHz or 5GHz band, depending on. This Parental Controls feature allows you to set up unique restrictions on internet access for each member of your family. Set good, strong passwords where you are able. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of. Here’s our BT Smart Hub review. You can adjust these settings in the mobile section of MyBT. Energized. BT Smart Hub Aerial cable (not supplied) HDMI cable 1 (connect to TV) Power supply cable (use power cable provided in box) 3 2A. Parental control apps are no use what so ever. Simple. Set up and use Parental Controls. You'll find it on the back of the Hub if you haven't updated it. Step 3 – Select the app you would like to lock. We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. There are a range of filters to choose from to block content and usage. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. They remain OFF. Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. Type 192. Bolt-ons. This seems same problem than many BT customers have posted here. If the MAC address is changed, then there would be no connection. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Page 4 Aerial cable HDMI cable (not supplied) (connect to TV) BT Smart Hub Power supply cable (use power cable provided in box) Ethernet cable (connect your Hub to your TV Box) Page 5 Your remote Your remote uses Bluetooth to control. Get to know your Ultrafast Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 Thanks again for choosing BT. The default PIN is 1234. If you have more than one child, you can set up different parental controls for each child. YouTube or site related to alcohol) my access is blocked with the message “site has been blocked by BT Parental Controls because the account holder has Light filters on”. The guarantee only applies when your Smart Hub 2. BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. Hi KevinW, The business hub doesn't have any access/parental controls like the BT Homehub does. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. Step 2 – On the Apps screen, select Settings. Let your kids browse online safely. Impressively, the TP-Link Deco X60’s close-range performance was better even than the Netgear Orbi WiFi 6, the Deco X60 beating its top download speed of 60. The parental controls have not worked since it was connected. Re: My BT App not showing Parental/Device controls in the app I was persuaded to upgrade my router to the latest Smart Hub 2. g. I have reset the hub, reset the level of control, tried blocking individual sites, and checked on multiple devices, but there is absolutely no restriction. . BT Access Control lets you set times when certain devices on the network can't connect to the Internet. With our Keep Connected Promise for Halo customers, we'll get you back online quickly if your broadband stops working. Recordings are only available to watch on the TV box on which they were recorded. My kids are way to smart (aren'tI've recently started using a Hub 4. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. However, if you don't have one, you can still use Content Controls, but you must make sure you’re using BT DNS settings. Page 4: Getting Started A: Connecting by Wi-Fi? plug your aerial (blue and introduce you to your TV Box pack. Several issues though – have posted in another forum elsewhere re Access Control. 50K+ Downloads Everyone info About this app arrow_forward Check in when you’re miles away Watch over your family, pets and home wherever you are. screen time online . Mini Hub switch pdf manual download. 99. Re: Parental Controls - Time restrictions. It’s also important to consider installing anti-virus software and parental controls: Remember that parental control settings are only one part of online safety. The default PIN is 1234. I am the account holder. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Free P&P and no upfront costs. There have been a few issues with parental controls not. No, this is a major upgrade from its predecessor, the Home Hub 5, that’s a compelling reason for BT customers to recontract. i tried to change it back and it didn''t work. If you need an engineer installation, we’ll let you know when you order. Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. Protects all devices (computers, laptops, tablets, iPads, mobile devices. BT also offer the following functionality:Existing customer with a BT Hub. 254 in the address bar – this will open the Hub manager. There are a range of filters to choose from to block content and usage. My online account says it's activ. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to inactive. Our network reaches over 99% of the UK, so we've got you covered. For example, you can control your children's internet use when you're not about. Here’s how you can set up a passkey for all purchases. This network-based filter covers all internet-enabled devices connected via the BT Hub in the home – such as desktop computers, laptops, games consoles, smartphones and tablets. Having not used. Re: Cannot manage BT Parental Controls. The message will offer a choice on whether or not you would like to activate Parental Controls. It wasn't anything I could have done my end. . This is how you restart your Hub. Please try after 15 minutes. TV. Existing customer with a BT Hub. If you change your settings, you’ll need to restart your handset. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. So I have now bought the excellent Asus RT-N66U. Use your parental control PIN to control access to programmes with an age rating. Plug the ethernet cable (which comes from the SmartHub 2 LAN port) into a Wireless Access Point like a TPLink wa901n (although ideally one that supports both 2. From the app, click More then select Your wi-fi network. BT Sport; Mobile Plusnet Mobile; Sim only deals. 2. Scroll to the 'BT Parental Controls' section and click the Manage BT Parental Controls link. I may need to just buy another router and try to find one that fairly closely matches the specification of the BT smart hub I have today. Parental controls are just part of the way you can help keep your child safe online. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. To check if your Content Controls are active at any time, just repeat steps 1-5. You can change it at any time. Hub firmware version is v0. . Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Page 1 We’ve set light parental controls You can change these by logging in to Hold the power button down for ten Just reset your Mini Hub and you’ll be. The second. Our network reaches over 99% of the UK, so we've got you covered. Low on minutes, data or texts? Just add one of our bolt-ons. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. Presumably this is BTs idea of a 'fix' to an underlying firmware bug which prevented access controls being saved. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. It also supports BT’s Wi-Fi Controls feature which allows you to pause the internet for certain devices at specific times of the day (e. Please would someone post the fix in words as an answer to this. For example, you can control your children's internet use when you're not about. BT Parental Controls and BT Web Protect are two separate products which protect against different types of online threats and you can have both services switched on and working at the same time. 1 of Echo Dot (5th Gen, 2022 release) Kids | Designed for kids, with parental controls | Dragon. Once activated, you will then be able to change your filter level to. If you delete your account – your settings will be lost. Access Control on the new BT Smart Hub brookheather . Use your parental control PIN to control access to programmes with an age rating. If the MAC address is changed, then there would be no connection. The key features of BT Parental Controls: Here are some answers to help you. Find out how to fix any problems you might be having with BT Parental Controls. The tool is quick and easy to set up and simple to manage. In the BT Smart Controls App: Log in to the BT Smart Controls App Tap the Settings icon next to your camera Tap Settings Scroll down to Video Bit Rate Change to Low, Fair, or Good Please also ensure that your mobile device has granted the app permission to use mobile data. I know you can get various parental control software for most devices but I honestly. Contents Getting started BT TV App Your remote What your TV Box lights mean Parental control. Flexible and affordable sim only deals with no contract. If you have FTTC, then you will need a VDSL modem/router. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Important! There are two kinds of PIN for BT TV. Learn how to get the best wi-fi performance at home >. Home setup, Wi-Fi & network discussions.